The Advance Group sent out questionnaires to customers asking their opinion on many things, including level of service, pricing, staff, value for money and delivery of promise. We know have the results of this feedback:

  • 87% of replies found the Advance Group to be grade 4 or 5 (5 being excellent).
  • No replies gave Advance level 1 (very bad).

We are using all the information gathered to continue to improve all aspects of our service to all our customers.